If a customer profile exists but the identity graph displays "No identity graphs found", what could be a reason?

The situation where a customer profile exists yet the identity graph displays "No identity graphs found" can often be attributed to the scenario where the customer has only one identity. In Adobe Experience Platform, the identity graph is designed to map multiple identities across various data sources. If a customer has only one identity associated with their profile, there may not be any complexity or additional connections needed to populate the identity graph, resulting in it appearing empty.

The reasoning rests on the function of the identity graph, which is intended to illustrate a network of identities and their relationships. When a single identity is present, it might not generate a graph as there are no additional identities to connect and illustrate, leading to the observation of "No identity graphs found."

Other options like the profile being set to private or the profile being newly created may influence visibility or data availability, but they don't specifically explain the absence of an identity graph in this context. Additionally, system errors can occur but are less likely to be the common cause for an identity graph being absent when there is a valid single identity. Therefore, the presence of only one identity provides a clear rationale for the situation described.